Refund policy
We want every dachshund in a Hudson Hound coat that fits beautifully. If the fit isn't right, we'll make it easy to fix — and if something's wrong with your order, we'll make it right.
You have 30 days from delivery to start a return or exchange. Just email us at hello@hudson-hound.com and we'll send you a label and everything you need to get started.
Not sure about size?
Our coats are sized to your dog's measurements, not their breed or weight — so a quick measure beats a guess every time. Check the size guide on each product page before you order. Still unsure? Email us your dog's measurements and we'll recommend the right size.
Exchanges
Wrong size or fit? We'll send you a prepaid label to return the original and ship your replacement free — no shipping cost to you.
- One complimentary exchange per order.
- U.S. orders only.
- Your replacement ships as soon as your original is on its way back to us.
Refunds
Changed your mind? We'll refund your original payment method once the item is received and inspected. For refunds, return shipping is the customer's responsibility (we'll provide a label and deduct the cost from your refund). Refunds are issued within 10 business days of approval; your bank may take a few additional days.
Damaged, defective, or wrong item?
Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email hello@hudson-hound.com within 14 days of delivery with a photo. We'll send a replacement free, and you won't need to return the original.
Eligibility
Returned and exchanged items must be:
- Unworn, unwashed, and unused
- Free of dog hair
- In original condition with tags attached
- In original packaging
- Accompanied by proof of purchase
We can't accept returns more than 30 days after delivery. Items sent back without starting a return first, or that arrive worn, washed, or altered, may be returned to you.
Contact
Hudson Hound · 2248 Broadway #2251, New York, NY 10024
hello@hudson-hound.com · (347) 651-0389
